Shipping policy

Shipping Policy

Last Updated: April 2025

At Salt-Shark Limited, we strive to ensure fast, secure, and reliable delivery of our products both within New Zealand and internationally. Please review the following information regarding our shipping practices:

1. Processing Time

Orders are processed within 1–3 business days from the date of purchase. Orders placed on weekends or public holidays will be processed the following business day.

2. Domestic Shipping (Each Market Location)

  • Delivery time for your location are listed under shipping options in the checkout.

  • We use reputable national carriers with tracking services.

  • Rural or remote areas may require additional time.

3. International Shipping

  • Salt-Shark may ship worldwide and will use trusted international couriers.

  • Delivery times may vary significantly based on which country you live in.

  • All international shipping rates will be calculated at checkout.

  • Import duties, taxes, or other customs fees are the responsibility of the recipient. Salt-Shark is not liable for any such charges or delays.

4. Shipping Issues & Delays

We are not liable for shipping delays caused by courier service disruptions, customs procedures, incorrect address details, or force majeure events (e.g. weather, strikes, pandemics).

Please ensure your shipping address is correct at the time of order. If you notice an error, contact us immediately at sales@salt-shark.com.

5. Lost or Damaged Goods

If your item is lost or arrives damaged, please notify us within 7 days of delivery. We will investigate and resolve the issue in accordance with our refund or replacement policies.